This document forms part of the agreement between you and Entity Makers. If any term is unclear, contact us at info@entitymakers.com.
1. Overview
We stand behind the quality of every filing and account we prepare. This Refund Policy explains when a refund is available, when it isn't, and how to request one for services provided by Entity Makers.
2. Eligible Refunds
You may request a full refund of our service fee if:
- You cancel within 24 hours of purchase and we have not yet started filing.
- We are unable to deliver the exact service you paid for and no suitable alternative is available.
- A duplicate charge occurred due to a payment processor error.
3. Non-Refundable Services
The following are non-refundable once work has begun or been submitted:
- State filing fees, Companies House fees, IRS fees and any other government charges.
- Third-party costs (registered agent, banking onboarding, verification providers, courier).
- Completed services (LLC/LTD already registered, EIN issued, BOI filed, website launched, trademark filed).
- Digital deliverables that have been sent (guides, drafted documents, filing receipts).
- Bank, Stripe or PayPal application preparation once submitted, regardless of the platform's approval decision.
4. Government & Third-Party Fees
Government agencies and third-party partners do not refund their fees once a filing has been accepted for processing. Entity Makers passes those fees through at cost and cannot recover them on your behalf.
5. Cancellation Policy
To cancel an order, email info@entitymakers.com with your order reference. If work has already started, a partial refund may be available based on stages completed. Recurring services (registered agent, address renewal, US phone line) may be cancelled at any time and will not renew for the following period.
6. Refund Timeline
Approved refunds are issued to the original payment method within 5–10 business days. Depending on your bank or card issuer it may take an additional 3–5 business days for the amount to reflect on your statement.
7. Chargebacks
Please contact us before disputing a charge with your bank. Most disputes are resolved within 24 hours. Filing a chargeback while services are in progress may result in suspension of your account and additional recovery fees.
8. Support & Escalation
For refund questions or escalations, email info@entitymakers.com or WhatsApp +92 (311) 334-1450. A dedicated specialist will review your case and reply within one business day.